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Frequently Asked Questions Answered!

Web Hosting & Shared Hosting FAQs

What is Shared Web Hosting?

Shared Hosting is one of the most popular hosting packages because it provides an affordable way to get your website online. Shared Hosting works by allowing multiple users to share space on a single server maintained by the hosting provider (Heaven Hoster). A Shared Hosting package can include multiple offers or combinations of features as offered by their hosting provider. Heaven Hoster Shared Hosting is perfect for blogging, hobbies and small business websites.


What are Shared Hosting Benefits?

When you sign up for a Shared Hosting package, your biggest benefit is purchasing hosting at an affordable price. In addition to various features, our shared hosting platform is managed which means users don’t have to worry about server management and platform patches. When you purchase a Heaven Hoster Shared Hosting package it also includes an SSL certificate, domain name and more!


What is the difference between Shared vs WordPress Hosting?

Anyone who has a website needs hosting to get their website online. Shared Hosting is a low-cost option for new users that is affordable and can be used with WordPress. Any website hosted through Heaven Hoster automatically has WordPress installed and ready to use. Shared WordPress Hosting is fully integrated with all the WordPress features to include automatic WordPress updates and installation.


What is the difference between Shared vs VPS Hosting?

When you have a Shared Hosting package you are one of multiple users hosting their website on a web server. This means a specific allotment of resources (RAM, CPU, etc) are not guaranteed for your website. Virtual Private Server (VPS) Hosting provides more space and bandwidth to manage a higher influx of traffic to your website. VPS Hosting allows you to expand a website over time so you can easily scale up your website as it grows. Users have a much higher degree of control with VPS Hosting so you can customize your control configuration as you’d like.


How do I get started with Shared Hosting?

Heaven Hoster strives to make it easy for our customers to get their website online with the purchase of our hosting packages. When you visit the Heaven Hoster website you will select your  Web Hosting plan. These plans vary in prices and features. Once you select your hosting package we will automatically install the latest version of WordPress for you. Once you’re logged in, it’s time to get your website online!


How do I migrate to Heaven Hoster?

If you already have a website and are considering changing your web host, then you will need some assistance with migration. Heaven Hoster provides a migration service that can assist you in getting all your files transferred securely and correctly. Migrating your website can be time consuming and extremely complex so we want to provide you with the best support possible from our team of experts.


WordPress Hosting FAQs

What is WordPress?

WordPress is the world’s most popular open-source content management system. Whether you’re a beginner or an expert at running a website, WordPress makes it easy for you to create, edit and manage all of your sites. WordPress was created by and is maintained by an expert team of worldwide developers. Since its launch in 2003, WordPress has continued to be built upon, tweaked and improved in an effort to provide its user base with the very best usability and site performance. This is just one of the reasons why WordPress is a top choice among businesses, eCommerce sites and hobbyists alike to power their site. The bottom line is that WordPress is loaded with the tools you’ll need to help you accomplish your goals!

What is WordPress Hosting?

WordPress Hosting from Heaven Hoster offers you all of the tools you’ll need to power and run your WordPress websites. Just like WordPress, our servers are designed for ease-of-use and performance. At Heaven Hoster, WordPress comes pre-installed on your hosting account. That means you don’t have to worry about downloading WordPress, uploading it to your server and configuring it. Instead, you’ll be contacted with your WordPress login information. All you need to do is log into your WordPress account to begin building your site!

Why choose Heaven Hoster For WordPress Hosting?

When you sign up for a web hosting account with Heaven Hoster, we automatically install WordPress with your new account. We continually offer reliable and affordable WordPress hosting while providing our customers with products, tools and support to help them successfully manage their website. You don’t need to worry about finding the correct version of WordPress, Heaven Hoster always installs the latest version so you have the most recent features available for your website.

How do I get started after purchasing a hosting plan?

Our WordPress Shared Hosting package is perfect for fast, easy and secure WordPress hosting that is secured by experts. After you have completed your new account setup and picked a WordPress theme, you are automatically connected to the latest version of WordPress. You will log into your Heaven Hoster cPanel and automatically be connected to your new WordPress site that you can begin customizing. Whether you are wanting assistance designing your website or looking for guidance on the best plugin to install, our team of experts is available 24/7 to help you get started and conquer the web.

How do I get WordPress help?

Heaven Hoster is happy to provide customers with 24/7 support and assistance to help through each step of the website building process. If you are in need of additional support with the design or functionality of your website, our team of experts is here to answer all your WordPress questions. If you want a more hands-on approach to creating your website, Heaven Hoster offers additional professional services like Build Me a Website and our Full Service Website Design to help you out. Build Me a Website is a great add-on service for anyone looking for direct access to our team of WordPress experts who are skilled in design, marketing and WordPress security practices. 

Student Hosting FAQs

What is Student Hosting?

Heaven Hoster is on a stage to support all students to build their own digital websites with ease reliability and peace of mind. Student Hosting is only for high school & university students who are actively studying. 

I'm not a student can I still use Student Hosting?

We’re afraid you cannot use our Student Hosting plans if your not a active student. 

How much is the discount for students?

We offer flat 50% discount on all student packages and the student prices will not get changed even on renewals.

I've ordered a student hosting plan and it's on pending why?

Student Hosting plans are not automatically getting activated, Since we take measure to only offer our Student Plans to active students who are actively studying on university or higher studies.

What are the documents needed for my student account to get activated?

We kindly ask you to provide us with your government issues ID such as: ID card, Passport or driving license showing your full name clearly, We also ask you to provide us with your student profile or document from your university or high school. 

Reseller Hosting FAQs

What exactly is Reseller Hosting?

Reseller Hosting allows you to host multiple clients and allow them to manage their own orders independently. With Reseller Hosting you can become a web hosting provider without having to manage your own web server or datacenter. You can create your own custom hosting plans on our hosting infrastructure, use your brand name and sell it to your customers!

What is WHM?

WHM, also known as ‘Web Host Manager’ is an amazing tool that allows administrative access to the back end of cPanel. Our  Reseller Hosting plans are managed through WHMCS or cPanel and you can create custom hosting packages with WHM.

Does Reseller Hosting come with any client billing solution?

Our Reseller Hosting plans come with WHMCS, an all-in-one client management, support and billing solution for online web hosting businesses. You can manage your clients successfully with the robust automation and support that WHMCS offers.

How is technical support handled for my clients when I use Reseller Hosting for my Web Hosting business?

If you are selling this product to your clients directly, you as the Reseller will be the first point of contact for all client support queries. You can then contact Heaven Hoster’s support team for any further assistance which may be required when your clients face issues.

Is there a brandable control panel?

Yes. The control panel can be completely branded according to your company’s identity. It is very easy to use and fully customizable.

How do I migrate my Reseller Hosting to Heaven Hoster from my existing web host?

Migration to our  Reseller Hosting services is absolutely FREE as long as the following points hold true for your current Hosting Package at a different provider: Your Package should be managed using cPanel Each website does not use more than a maximum of 4GB of disk space Your Package should not have more than 50 cPanel accounts. If you do have more than 50 cPanel accounts, the additional accounts will be migrated at $1/account

Is there a Money Back Guarantee with Heaven Hoster's Reseller Hosting?

Yes, there is a 14-day Money Back Guarantee with all of our Reseller Hosting Plans. You can get a full refund if you are not satisfied with it for any reason, no questions asked!

Can my Reseller Hosting plan be upgraded when needed?

Yes. As your business requirements grow, you can upgrade your Reseller Web Hosting plan accordingly. The difference in price of the hosting plan must be paid in order to choose an upgrade.

Does Reseller Hosting include Email Hosting as well?

Yes, you get Email Hosting on all our Reseller Hosting plans through the cPanel Webmail.

I am not sure about the plan, can I change it later on?

Not sure about which plan to purchase, buy any plan and we will assist you in shifting between the plans if you would want to change. Do not worry about the hassle of purchasing again, our Reseller Hosting experts will assist you in every step of the way.

How and when can I purchase additional cPanel accounts?

You can purchase add-on cPanel accounts anytime after the Reseller Hosting product is purchased. These can be purchased from your control panel. Purchasing these, will give you the ability to increase your base cPanel limit. This feature is applicable to all Reseller Hosting plans. In your control panel, you will see the option to buy cPanel blocks. Each block = 10 cPanel accounts. This means that you can purchase additional cPanel accounts only in multiples of 10.

Cloud VPS FAQs

What are the benefits of VPS Hosting?

With VPS, you get complete isolation on a physical server for your hosting. Your Virtual Private Server will be unaffected by other users and with root access you can install whatever applications you require on your server. The CPU, RAM, HDD, and Bandwidth allocated to your VPS Hosting package will always be available for your applications. A VPS server gives you all the features of a Dedicated server at an affordable price.

What type of support do you offer?

Heaven Hoster provides complete support on all our VPS Hosting Plans for issues that are related to Boot, Network, Hardware, Login and Re-installation of the VM. This also includes basic firewall setup and preliminary investigation of any system exploits. For the complete scope of support, We’re not able to fully support with your apps installed on your VPS plan as we don’t have access or privilege to understand all scripts. 

Is an Upgrade or Downgrade possible between the VPS Hosting Plans?

Yes, you can now easily upgrade your plan from the control panel by simply selecting the new plan and paying. The amount you have already paid for the current plan will get adjusted on a pro rate basis. Currently, this upgrade option is available only on our India based servers. The downgrade option is not available for any of the servers at this time.

Do you offer Windows VPS?

Yes we do offer Windows VPS Plans with additional costs.

What's the refund policy for VPS Plans?

All VPS plans come with 3-day money back policy, However there are some addons that aren’t refundable with your plan. We do not refund additional IPv4 orders,  We do not refund firewall management price,  We do not refund Windows Servers,  We do not refund backup payments made for  the VPS. 

Dedicated Server FAQs

What is Dedicated Hosting?

Dedicated hosting is a website hosting environment that provides the highest level of resource allocation, privacy, and control. Dedicated servers are completely isolated from one another, so users get full access to configure their server anyway they want without affecting another user or being affected by the actions of other users.

What are Dedicated Hosting Benefits?

Control, privacy, and guaranteed resources are the primary benefits of both VPS hosting and Dedicated hosting. However dedicated servers are not shared with any other users, so the performance of a Dedicated server customer’s website is stable and predictable. Customers with high traffic websites are often the best fit for Dedicated hosting.

What is the difference between VPS vs Dedicated Hosting?

Users of VPS hosting have allocated resources just like Dedicated hosting users, however the amount of available resources on VPS servers may still not be what a website needs. For example, VPS servers often start at 2GB of RAM, whereas Dedicated servers often start with at least 4GB of RAM available. In short, Dedicated hosting allows for the same full customization and control of a VPS server, but with even more horsepower.

Do you offer Windows VPS?

Yes we do offer Windows VPS Plans with additional costs.

How do I get started with Dedicated Hosting?

Getting started with Dedicated hosting is easy. Simply choose from our plans, hosting packages based on the amount of resources your website needs and follow the sign up instructions.

What's the refund policy for VPS Plans?

All Dedicated plans come with 3-day money back policy, However there are some addons that aren’t refundable with your plan. We do not refund additional IPv4 orders,  We do not refund firewall management price,  We do not refund Windows Servers,  We do not refund backup payments made for  the Dedicated plans.