Support
Get help when you need it.
Real people, around the clock. Pick whichever way suits the problem — ticket for anything detailed, chat for anything quick.
- 01Submit a ticket
Support ticket
For technical issues, account questions or anything that needs a proper look. Attach the details and our team investigates.
Response within 24 hours
- 02hello@runhost.com
Email
For non-urgent questions, feedback or detailed explanations. Good when you need to attach files or write things out.
Response within 48 hours
- 03
Live chat
For quick questions and live troubleshooting. You start with our concierge and can escalate to a human engineer at any point.
Available 24/7
Which one?
When to use what
Use a ticket for
- Technical issues and server problems
- Account setup and configuration help
- Billing questions and payment issues
- Complex troubleshooting that needs investigation
- Feature requests and suggestions
Use live chat for
- Quick questions about services
- General guidance and recommendations
- Account status enquiries
- Simple how-to questions
- Pre-sales questions
A useful detail helps: include your plan, your domain and a clear description of the problem in your first message, and we can usually resolve it in one round.